Terms of Service

These Terms of Service (“Terms”) constitute a legally binding agreement between you (“Client,” “you,” or “your”) and Inspire Limited (“Inspire,” “we,” “us,” or “our”), a professional facility services company registered in the Federal Republic of Nigeria.

By accessing or using our website at inspireservicesltd.com or by engaging any of our services — including outsourced cleaning personnel, commercial and industrial cleaning, residential cleaning, fumigation and pest control, and workforce development programmes — you agree to be bound by these Terms in their entirety. If you do not agree, please do not use our website or services.

• “Services” means any facility management, cleaning, pest control, personnel outsourcing, or related service provided by Inspire Limited under a written agreement.
• “Website” means the Inspire Limited website located at inspireservicesltd.com and all its sub-pages.
• “Service Agreement” means the formal contract, proposal, or work order executed between Inspire and the Client for a specific scope of services.
• “Personnel” means any individual employed by, contracted by, or deployed through Inspire Limited in the course of service delivery.

Inspire Limited provides the following professional facility services:

1. Outsourced Cleaning Personnel (BPO) — recruitment, vetting, training, and deployment of dedicated cleaning staff to client premises under ongoing contracts with full supervision, HR management, and performance reporting.
2. Commercial & Industrial Cleaning — scheduled and ad-hoc cleaning for offices, retail spaces, warehouses, and industrial facilities.
3. Residential Cleaning — standard, deep, and post-construction cleaning for private residences.
4. Fumigation & Pest Control — integrated pest management for commercial and residential properties.

The specific scope, frequency, pricing, and terms for each engagement shall be detailed in a separate Service Agreement. In the event of a conflict between these Terms and a Service Agreement, the Service Agreement shall prevail to the extent of the conflict.

All service engagements require a signed Service Agreement before work commences. A Service Agreement will typically specify:

• The nature and scope of services to be performed.
• Service schedule and duration.
• Pricing, payment terms, and invoicing frequency.
• Personnel deployment details, including the number and roles of assigned staff.
• Quality standards, key performance indicators (KPIs), and reporting obligations.
• Termination provisions and notice periods.

Submitting an enquiry or requesting a quote through our website does not constitute a binding agreement. A contractual relationship is formed only upon mutual execution of a Service Agreement.

As a client of Inspire Limited, you agree to:

• Provide safe and reasonable access to the premises where services are to be performed.
• Disclose any hazards, risks, or conditions that may affect the health and safety of our personnel.
• Provide accurate information necessary for us to deliver the agreed services effectively.
• Make payments in accordance with the invoicing schedule set out in the Service Agreement.
• Refrain from directly soliciting, hiring, or engaging any Inspire personnel outside the terms of the Service Agreement (see Section 9).
• Report any service quality concerns promptly so that we can address them within the timeframes specified in the Service Agreement.

• All fees, rates, and payment schedules are specified in the applicable Service Agreement.
• Invoices are due and payable within the period stated in the Service Agreement (typically fourteen (14) to thirty (30) days from invoice date).
• Late payments may attract interest at the rate of 2.5% per month on the outstanding balance, or such other rate as specified in the Service Agreement.
• Inspire reserves the right to suspend services where payment is overdue by more than thirty (30) days, upon giving seven (7) days' written notice to the Client.
• All fees quoted are exclusive of applicable taxes unless expressly stated otherwise.

All personnel deployed by Inspire remain employees or contractors of Inspire Limited at all times. The Client does not assume any employer obligations, including remuneration, benefits, tax withholding, or insurance, with respect to Inspire personnel.

We handle all aspects of workforce management including:

• Recruitment, background checks, and vetting.
• Training in accordance with our ISO-aligned standard operating procedures.
• Supervision and performance monitoring.
• Replacement of personnel within forty-eight (48) hours in the event of absence, underperformance, or separation.
• Career development and transition support under our workforce development model.

Inspire Limited is committed to maintaining the highest standards of health, safety, and environmental compliance. We undertake to:

• Ensure all personnel are trained on health and safety protocols relevant to their assignments.
• Provide appropriate personal protective equipment (PPE) to our staff.
• Use only approved, safe, and environmentally responsible cleaning agents and pesticides.
• Carry appropriate insurance coverage for workplace incidents involving our personnel.

The Client agrees to cooperate with our safety protocols and to ensure that working conditions at the service premises are not hazardous to our personnel.

During the term of any Service Agreement and for a period of twelve (12) months following its termination or expiry, the Client agrees not to directly or indirectly solicit, recruit, employ, or engage any Inspire personnel who have been assigned to the Client's premises, without Inspire's prior written consent.

In the event of a breach of this clause, the Client agrees to pay a recruitment fee equivalent to six (6) months of the affected personnel's gross salary as liquidated damages.

All content on the Inspire Limited website — including text, images, graphics, logos, icons, software, and design — is the property of Inspire Limited or its licensors and is protected by Nigerian copyright and intellectual property laws.

You may not reproduce, distribute, modify, create derivative works from, publicly display, or exploit any content from this website without our prior written consent, except for personal, non-commercial use such as printing a page for your own reference.

You agree to use our website only for lawful purposes and in a manner that does not infringe the rights of, or restrict the use and enjoyment of the site by, any third party. You shall not:

• Introduce any virus, malware, or other harmful technology.
• Attempt to gain unauthorised access to any part of the website, server, or connected systems.
• Use automated tools (bots, scrapers) to extract data from the website without written permission.
• Submit false, misleading, or fraudulent information through any form on the website.

We reserve the right to restrict or terminate access to the website for any user who violates these Terms.

Both parties agree to keep confidential all proprietary, commercial, and operational information disclosed during the course of service delivery. This obligation survives the termination of any Service Agreement and applies regardless of the form in which information is disclosed.

Confidential information does not include information that is publicly available, independently developed, or lawfully obtained from a third party not under a duty of confidentiality.

To the maximum extent permitted by Nigerian law:

• Inspire Limited shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with the use of our website or services.
• Our total liability for any claim arising under a Service Agreement shall not exceed the total fees paid by the Client under that agreement in the twelve (12) months preceding the event giving rise to the claim.
• We are not liable for delays or failures in service delivery caused by events beyond our reasonable control (see Section 14).

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under applicable law.

Neither party shall be liable for failure or delay in performing its obligations under these Terms or any Service Agreement where such failure or delay results from circumstances beyond the reasonable control of that party, including but not limited to: natural disasters, epidemic or pandemic, civil unrest, acts of government, war, terrorism, labour disputes, power outages, or failure of telecommunications infrastructure.

The affected party shall give prompt notice and shall use reasonable efforts to mitigate the impact of the force majeure event.

Termination of service engagements shall be governed by the applicable Service Agreement. In the absence of specific termination provisions:

• Either party may terminate a recurring service by giving thirty (30) days' written notice.
• Inspire may terminate or suspend services immediately if the Client breaches any material term and fails to remedy the breach within fourteen (14) days of receiving written notice.
• Upon termination, the Client shall pay all outstanding fees for services rendered up to the date of termination.

The Client agrees to indemnify and hold harmless Inspire Limited, its directors, officers, employees, and agents from and against any claims, liabilities, damages, losses, or expenses (including reasonable legal fees) arising from:

• The Client's breach of these Terms.
• The Client's negligence or wilful misconduct.
• Any hazard or risk at the Client's premises that was not disclosed to Inspire.

In the event of any dispute arising out of or in connection with these Terms or any Service Agreement:

1. The parties shall first attempt to resolve the dispute amicably through good-faith negotiations within thirty (30) days of written notice.
2. If the dispute is not resolved through negotiation, the parties agree to submit the matter to mediation under the rules of the Lagos Court of Arbitration.
3. If mediation is unsuccessful, either party may commence proceedings before the courts of the Federal Republic of Nigeria, which shall have exclusive jurisdiction.

These Terms shall be governed by and construed in accordance with the laws of the Federal Republic of Nigeria. Any legal action or proceeding shall be brought exclusively in the courts located in Lagos State, Nigeria.

Inspire Limited reserves the right to update or amend these Terms at any time. Material changes will be posted on this page with a revised “Effective Date.” Continued use of our website or services following any changes constitutes acceptance of the revised Terms.

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.

These Terms, together with any executed Service Agreement and our Privacy Policy, constitute the entire agreement between your organisation and Inspire Limited regarding the subject matter herein and supersede all prior representations, understandings, or agreements.

For questions regarding these Terms, please contact us:

• Email: hello@inspireservicesltd.com
• Phone: (+234) 913 273 6772
• Address: Lagos, Nigeria