Privacy Policy

Inspire Limited (“Inspire,” “we,” “us,” or “our”) is a professional facility services company registered and operating in the Federal Republic of Nigeria. We provide outsourced cleaning personnel, commercial and industrial cleaning, residential cleaning, fumigation and pest control, and related workforce development services.

This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you visit our website at inspireservicesltd.com, use our services, submit enquiries, apply for employment, or otherwise interact with us. By accessing our website or engaging our services, you acknowledge that you have read and understood this Privacy Policy.

We may collect and process the following categories of personal information:

a) Information You Provide Directly

• Full name, email address, phone number, and company name when you submit our contact or quote-request forms.
• Curriculum vitae, employment history, educational qualifications, and references when you apply for a position through our career page.
• Billing and payment details necessary to process service contracts.
• Any additional information you voluntarily include in messages, emails, or telephone calls with our team.

b) Information Collected Automatically

• Device and browser type, operating system, IP address, and general geographic location.
• Pages visited, time spent on each page, referring URL, and click-stream data.
• Cookies and similar tracking technologies (see Section 6 below).

c) Information from Third Parties

• Background-check and identity-verification data obtained (with consent) during our workforce recruitment process.
• Client-provided data necessary for service delivery, such as site access credentials and facility specifications.

We process personal information only for lawful purposes directly related to our business operations, including:

• Responding to service enquiries and preparing customised proposals.
• Executing and managing service contracts, invoicing, and payment processing.
• Recruiting, vetting, training, and managing our workforce.
• Complying with health, safety, and environmental regulations applicable to our operations.
• Sending service updates, operational notifications, and (where consented) marketing communications.
• Improving our website, services, and customer experience through analytics.
• Meeting legal and regulatory obligations under Nigerian law.

In accordance with the Nigeria Data Protection Act 2023 (NDPA) and the Nigeria Data Protection Regulation (NDPR), we rely on the following legal bases:

• Consent — where you have given clear consent for us to process your personal data for a specific purpose.
• Contractual necessity — where processing is required to perform a contract with you or to take pre-contractual steps at your request.
• Legitimate interest — where processing is necessary for our legitimate business interests, provided those interests are not overridden by your rights.
• Legal obligation — where processing is required to comply with a legal or regulatory obligation.

We do not sell or rent your personal information. We may share data with:

• Service partners and subcontractors engaged to assist in service delivery, who are contractually bound to protect your information.
• Professional advisors such as auditors, lawyers, and insurers where reasonably necessary.
• Regulatory and law-enforcement authorities when required by law, court order, or to protect our legal rights.
• Technology providers who host our website and business systems, under appropriate data processing agreements.

Where any data transfer occurs outside Nigeria, we ensure adequate safeguards are in place in compliance with the NDPA.

Our website uses cookies and similar technologies to enhance your browsing experience, analyse site traffic, and understand visitor behaviour. These include:

• Essential cookies — required for the website to function correctly.
• Analytics cookies — help us understand how visitors interact with the site so we can improve content and performance.

You may control or disable cookies via your browser settings. Disabling essential cookies may impair certain website functionality.

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Specifically:

• Client and contract records are retained for a minimum of six (6) years after the end of the contract, in line with Nigerian commercial and tax regulations.
• Employment and recruitment records are retained in accordance with applicable labour laws.
• Website analytics data is retained in anonymised form and does not personally identify you.

When data is no longer required, it is securely deleted or anonymised.

Under the Nigeria Data Protection Act 2023, you have the right to:

• Access — request a copy of the personal data we hold about you.
• Rectification — request correction of inaccurate or incomplete data.
• Erasure — request deletion of your data where there is no compelling reason for continued processing.
• Restriction — request that we limit how we use your data in certain circumstances.
• Data portability — receive your data in a structured, commonly used format.
• Objection — object to processing based on legitimate interest or for direct-marketing purposes.
• Withdraw consent — where processing is based on consent, withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact us using the details in Section 11 below. We will respond within thirty (30) days of receiving your request.

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure, or destruction. These measures include, but are not limited to:

• Encryption of data in transit and at rest.
• Role-based access controls limiting data access to authorised personnel only.
• Regular security assessments and staff awareness training.
• Secure disposal of physical and digital records when no longer needed.

While we strive to protect your personal information, no method of transmission or storage is completely secure. We encourage you to take reasonable precautions when sharing information online.

Our services and website are not directed at individuals under the age of eighteen (18). We do not knowingly collect personal data from children. If we become aware that we have inadvertently collected such data, we will take prompt steps to delete it.

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us:

• Email: hello@inspireservicesltd.com
• Phone: (+234) 913 273 6772
• Address: Lagos, Nigeria

You also have the right to lodge a complaint with the Nigeria Data Protection Commission (NDPC) if you believe your data protection rights have been violated.

We may update this Privacy Policy from time to time to reflect changes in our operations, legal requirements, or best practices. Any material changes will be posted on this page with a revised “Effective Date.” We encourage you to review this page periodically.